Jive Aggregated Reviews

I like Jive. Easy, flexible, powerful, great support , decent commissions. Not sure where the Logmein acquisition will take it’s effects yet, but I’m optimistic.
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I had a friend who moved 75-100 users from on prem PBX to Jive and it was horrible. The service was typically spot on and A-OK but as soon as my friend got into more complicated questions or asking for basic SIP details about the account resulted in Support not having a clue. They moved to RingCentral and things have been solid since.
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Jive has a list of supported phones. For any pure cloud service, you will need SIP phones, not just IP. You can SIP trunk using some other “full systems”, but that’s not recommended. Poly cons are listed on Jives website and sold by Jive. The Cisco’s they sell are different than the Cisco’s that require call manager. They are the same model, but they are rebuilt for the Cloud. Currently Jive is the only authorized seller, but others will follow. Polycoms are best for background noise reduction (on the handset level), Cisco’s for longevity and reliability (5 year warranty instead of 1 or 2), and Yealinks are the a “bang for your buck” phone.
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I would recommend going with Jive or RingCentral . I am biased as we sell both of these products to our clients and have had the best experiences and fewest issues with these two.
As it’s 2018, most large providers are pretty reliable and have good redundancy built into their networks. However I would really look into the features beyond the voice component, such as integrations with business apps (O365, g-suite, CRM, etc), reliability and quality of softphone app, video calling, SMS/MMS, etc.
As video calling is becoming very valuable to businesses – improving collaboration between remote workers and teams spread out across the country, reducing travel expenses, and increasing csat and close rates compared to doing similar calls via voice only channels – RingCentral comes bundled with RingCentral Meetings ( Zoom ) and Jive now offers bundles with GoToMeeting – for a limited time the GoToMeeting Pro license is being bundled with every Jive license for no additional cost.
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This. Also, Jive provides a robust dial plan builder, free international calling to 52 countries, webrtc calling, and desk phone support (if you choose to use one).
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If you buy Jive through a partner, you can get it right now at $20/seat with 2 months free and a GoToMeeting Pro account.
I sell a decent amount of Jive and use it internally. It’s a solid product. I’ve tried grasshopper but it wasn’t a good fit for me.
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I implemented Jive for my company. It wasn’t difficult to implement, ask the Jive salesman to see if your current VOIP phones are supported and if not, they can throw in phones for you to buy. Adding phones aren’t difficult, just need to add the MAC into the admin portal, then add the provisioning address into the phone (company name.onjive.com/p). It’ll reboot and set up.
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We have 90 phones in Jive and have had no issues for 3+ years. That said, it’s not a cheap option.
It’s about $22/phone/mo.
We use Polycom VVX-410 and VVX-411 phones. Configuring them is relatively simple. We plug them in to the network, connect to the IP they pull, and modify their SIP line to our Jive address. Reboot and done.
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