Ringcentral Aggregated Reviews
I’ve used both RingCentral and Vonage. RingCentral is the better service of the two, but still leaves a lot to be desired. Vonage registers a “missed call” on every device save the one you answer on, which is super irritating. It does have a Clio connector, but I didn’t find it super helpful (and also ditched Clio not long after).
RingCentral is alright. I drop calls sometimes still. The app leaves much to be desired. Yeah it syncs texts and faxes across devices, but it drives me nuts that there’s no “share” feature for faxes on the iOS app so that I can save the file to my cloud storage or upload it to Slack . All you can do is fax or email, which is pretty limiting.
I hear that DialPad is better. They haven’t fully launched in Canada yet though, and I think they just laid off a bunch of staff. However, they’re way cheaper than RingCentral so that’s a positive.
I started with Google Voice and moved to RingCentral when I needed more features.
I recommend it.
If you are looking for something easy, just go with RingCentral.com. We used them with over 300 phones.
Depends on what your needs are.. 🙂 We like RingCentral/ Jive for ourselves and most of our clients. RingCentral is best for mobility (business SMS, video calling, glip for chatting, integration with crm/other apps etc).. Jive is a step below. I don’t really recommend Nextiva over RC. We have tried all of them :).
Problems with Ringcentral include call quality issues, dropped calls, echos in voice calls, callers being unable to hear me, me being unable to hear callers, incompetent/pesty service reps, and shady sales reps. Further, there is every indication that the development team has all but checked out. Requests for basic features, like contact sharing between users, have gone ignored for literally years.
For alternatives, at the size you are running currently, I would normally recommend RingCentral. I am curious as to the issues you have had with them. If you have an underlying infrastructure problem, it will likely follow you no matter what platform you get on.
I think people do not understand that Ringcentral is not JUST voip. It’s unified communications. It’s very different than just dial tone.
Requires more hands on work (or a consultant willing to manage it for you) but in my experience it is much more flexible than the “per user” hosted voip services and for us it has been more reliable than ringcentral (who occasionally had downtime when we used it).
At our offices we started with Ringcentral, paid hundreds of dollars per month as we added more phone sets… switched to our own hosted FreePBX solution and never looked back.
RingCentral is the devil
I’m on RingCentral also. Hasn’t been terrible, except for when I tried to follow their process for bringing non-RingCentral phones over. What a freaking headache.
I took a conference phone, which is verified by RingCentral for auto-provision, set it up completely, and…the auto-provision proceeded to format the phone’s application and then…stop. So it left me with an expensive paper weight, essentially.
I figured it out eventually (had to re-install via FTP, then downgrade the firmware, then re-install, then auto-provision, then manually configure), but…
Anyway, aside from that, they’ve been alright. Only annoyance is with their licensing, since they limit “conferences” to 4 people per line without an upgrade. We got around it by having 1 line dedicated for meetings and conferences, so we only pay the upgrade fee on that line.
RC here also. It works, but is clunky and doesn’t have a linux client option available. Their official response for linux is “RingCentral for Google Chrome.” That isn’t a real solution. Their window client is already using Qt. I can’t believe it’s that difficult to make it work with linux.
This is not feasible for a business of your size. RingCentral must have really fucked up, because their mobile app using VoIP or RingOut sounds like exactly what you’re trying to accomplish.
I’m already trying to convince my boss to let me switch to ringcentral, which I’ve used in the past with great success.
RingCentral is fairly good from my experience for small shops, its an AT&T product so expect the usual 514 tiers of inter company processes to get anything done but the support and reliability are solid.
You’re better off having the phone company forwarding your calls to personal or burner cell phones for a week than making a hasty decision here.
That said, any stocking dealer should be able to have you up in a short time.
Take a breath, write out your needs, and get in contact with some vendors.
DO NOT give RingCentral any production DIDs (phone numbers) until you are sure you want them servicing them- I’ve had them slam several numbers.
Service might be good, but you cant trust their sales staff and support sucks.
For 1 user, yes, they are great. All of the others are going to be basically the same price and features for one user. Just keep it simple and go with the cookie-cutter.
RingCentral is very user friendly and has a lot of features but they get really pricy if you have a lot of users.
With approx. 30 or more users, you should consider providers that focus on larger companies and therefore charge only $5-$10/user and separate call paths from users. There are many out there, with all the same features as RC.
GRIN tech's Changelog
v0.6 GRIN tech affiliate is live. We are working on white-label solutions as well.
v0.5.1 Working on cool in-house lead gen project - Art Director is preparing 100 picks of Business Cards in various niches.
v0.5 GRIN games emerged
As a web agency we never could and never will be able to escape the urge of building things.
Among million other things we played with an idea of text-based games and the last piece that was missing was the story itself. So via in-house outreach platform we found two established writers that believed in the project and agreed to participate.
Shout out to Richard Abbott who wrote Fraud on Thetis and Eva Pohler who sent us a huge draft we are still reading through.
At some point we realised that list building, fetching contact details & outreach tech work just as well for b2b lead generation
v0.3 Once, we fell in love with ecommerce, because of short feedback cycles on marketing & development efforts.
Today we ship into production inhouse SaaS project - AVOKADO - the web app for learning languages with flash cards.
The year after we built it we realised how long is the road map ahead & what resources we'd need to promote it and decided to put it on hold.
One day as we ship GRIN tech v3.0 into production we'll distrupt the language learning market with Avokado.
We love Wordpress and recently shipped two plugins into open beta for commercial sale.
v0.2.1 King The Monk - wordpress plugin to virally grow your email list
v0.2.2 Plain Conversions - wordpress plugin to convert your visitors
v0.1.1. Expanded core offering to visual productions
v0.1 It's Autumn 2017 and GRIN tech agency's website is born.
We have it saved for the history.