Ringcentral Aggregated Reviews

I’ve used both RingCentral and Vonage. RingCentral is the better service of the two, but still leaves a lot to be desired. Vonage registers a “missed call” on every device save the one you answer on, which is super irritating. It does have a Clio connector, but I didn’t find it super helpful (and also ditched Clio not long after).
RingCentral is alright. I drop calls sometimes still. The app leaves much to be desired. Yeah it syncs texts and faxes across devices, but it drives me nuts that there’s no “share” feature for faxes on the iOS app so that I can save the file to my cloud storage or upload it to Slack . All you can do is fax or email, which is pretty limiting.
I hear that DialPad is better. They haven’t fully launched in Canada yet though, and I think they just laid off a bunch of staff. However, they’re way cheaper than RingCentral so that’s a positive.
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I started with Google Voice and moved to RingCentral when I needed more features.
I recommend it.
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If you are looking for something easy, just go with RingCentral.com. We used them with over 300 phones.
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I would not recommend Nextiva. The mobile app is dismal especially on iPhone. Read the app reviews in the app store. RingCentral or Jive mobile apps are much better.
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Depends on what your needs are.. 🙂 We like RingCentral/ Jive for ourselves and most of our clients. RingCentral is best for mobility (business SMS, video calling, glip for chatting, integration with crm/other apps etc).. Jive is a step below. I don’t really recommend Nextiva over RC. We have tried all of them :).
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Problems with Ringcentral include call quality issues, dropped calls, echos in voice calls, callers being unable to hear me, me being unable to hear callers, incompetent/pesty service reps, and shady sales reps. Further, there is every indication that the development team has all but checked out. Requests for basic features, like contact sharing between users, have gone ignored for literally years.
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For alternatives, at the size you are running currently, I would normally recommend RingCentral. I am curious as to the issues you have had with them. If you have an underlying infrastructure problem, it will likely follow you no matter what platform you get on.
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I think people do not understand that Ringcentral is not JUST voip. It’s unified communications. It’s very different than just dial tone.
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Requires more hands on work (or a consultant willing to manage it for you) but in my experience it is much more flexible than the “per user” hosted voip services and for us it has been more reliable than ringcentral (who occasionally had downtime when we used it).
At our offices we started with Ringcentral, paid hundreds of dollars per month as we added more phone sets… switched to our own hosted FreePBX solution and never looked back.
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RingCentral is the devil
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I’m on RingCentral also. Hasn’t been terrible, except for when I tried to follow their process for bringing non-RingCentral phones over. What a freaking headache.
I took a conference phone, which is verified by RingCentral for auto-provision, set it up completely, and…the auto-provision proceeded to format the phone’s application and then…stop. So it left me with an expensive paper weight, essentially.
I figured it out eventually (had to re-install via FTP, then downgrade the firmware, then re-install, then auto-provision, then manually configure), but…
Anyway, aside from that, they’ve been alright. Only annoyance is with their licensing, since they limit “conferences” to 4 people per line without an upgrade. We got around it by having 1 line dedicated for meetings and conferences, so we only pay the upgrade fee on that line.
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RC here also. It works, but is clunky and doesn’t have a linux client option available. Their official response for linux is “RingCentral for Google Chrome.” That isn’t a real solution. Their window client is already using Qt. I can’t believe it’s that difficult to make it work with linux.
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I had a friend do the transition you are looking at the other way – Jive -> RingCentral. He was not satisfied with Jive one bit – bad support and non stop voice quality problems that appeared to be on the far end from multiple locations.
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This is not feasible for a business of your size. RingCentral must have really fucked up, because their mobile app using VoIP or RingOut sounds like exactly what you’re trying to accomplish.
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I’m already trying to convince my boss to let me switch to ringcentral, which I’ve used in the past with great success.
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RingCentral is fairly good from my experience for small shops, its an AT&T product so expect the usual 514 tiers of inter company processes to get anything done but the support and reliability are solid.
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You’re better off having the phone company forwarding your calls to personal or burner cell phones for a week than making a hasty decision here.
That said, any stocking dealer should be able to have you up in a short time.
Take a breath, write out your needs, and get in contact with some vendors.
DO NOT give RingCentral any production DIDs (phone numbers) until you are sure you want them servicing them- I’ve had them slam several numbers.
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Service might be good, but you cant trust their sales staff and support sucks.
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For 1 user, yes, they are great. All of the others are going to be basically the same price and features for one user. Just keep it simple and go with the cookie-cutter.
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RingCentral is very user friendly and has a lot of features but they get really pricy if you have a lot of users.
With approx. 30 or more users, you should consider providers that focus on larger companies and therefore charge only $5-$10/user and separate call paths from users. There are many out there, with all the same features as RC.
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