Zoho CRM Aggregated Reviews

Zoho 01

August 3, 2019

Zoho has some great options and is pretty modular with decent pricing. They also have a live chat with their paid CRM that can hook directly into contacts and keeps transcripts, what pages they’ve visited, etc.
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Reddit Anonymous User

Zoho 02

August 3, 2019

I had used Zoho in previous company for CRM, but their API was poorly developed. Their low tier support didn’t know much, it was very hard to get in touch with a real developer to file in bug report or get them to fix the bug.
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Reddit Anonymous User

Zoho 03

August 3, 2019

You can try Zoho CRM. It can be customised for the features you need.
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Reddit Anonymous User

Zoho 04

August 3, 2019

I’d recommend Zoho, because of its clean interface and it’s pipeline visuals.
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Reddit Anonymous User

Zoho 05

August 3, 2019

One thing to add to a future list is Zoho CRM/SAAS/ticketing and automation:
It’s quite cheap per user, includes email, calnedaring, ticketing, CRM, telphony, Cliq (knock off of slack), etc.
It’s pricing is VERY attractive if you want everything rolled into one solution
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Reddit Anonymous User

Zoho 06

August 3, 2019

Before we got a CRM for instance I was just using email and to-dos and then spreadsheets and it was so hard to keep track. Then I got the free version of Zoho CRM and things got much better even with the limited functionality at first. Same for project management tools if you’re a developer or do services that require multiple steps, documents and communications. But paid tools, for sure, should be on the back burner.
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Reddit Anonymous User

Zoho 07

August 3, 2019

Zoho CRM is great. It takes a little bit of getting used to, but it’s very good.
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Reddit Anonymous User

Zoho 08

August 3, 2019

Zoho is a great alternative to something like Salesforce .
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Reddit Anonymous User

Zoho 09

August 3, 2019

Honestly, Excel is not bad at all. My company is growing quickly and we still use Excel and Zoho CRM (which is free)
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Reddit Anonymous User

Zoho 10

August 3, 2019

What you’ve described in terms of needs (custom fields like membership types and amount of payment due, installments left, and manually updated usage history) are pretty basic.
Without knowing more specific requirements, it’s hard to get into the nitty gritty of what CRM would be best for you- however, my go-to answer is Zoho CRM. It’s simple enough that you can get started quickly, but extremely customizable too- setting up fields is a snap.
Plus there’s a free edition with no time limits (up to 10 users) you can use to get started.
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Reddit Anonymous User

Zoho 11

August 3, 2019

some people i know were recommending zoho as its free in the lower teirs
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Reddit Anonymous User

Zoho 12

August 3, 2019

Salesforce is expensive with many unnecessary features for small business. Zoho is well made, well supported, with the necessary features, at a good price.
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Reddit Anonymous User

Zoho 13

August 3, 2019

I tested dozens and never found one I loved. Zoho is best value
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Reddit Anonymous User

Zoho 14

August 3, 2019

Zoho is an Indian company.
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Reddit Anonymous User

Zoho 15

August 3, 2019

We use the phone system built into Zoho CRM and using Twilio for it because we use Twilio for a lot of our projects.
We like it but it’s missing some basic features like call transferring, etc. Answering and talking works great, sounds great though and we can have our phones with us wherever we want to work from.
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Reddit Anonymous User

Zoho 16

August 3, 2019

Now using Zoho, I think they have a free CRM. We have integrated to Zoho books for our accounting, and that links directly with the CRM. Works great to save time on both ends.
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Reddit Anonymous User

Zoho 17

August 3, 2019

I’ve tried the following: Zoho CRM
issues are that it doesnt keep track of projects after you win the deal unless you upgrade to zoho projects. Also, I don’t like that repeating tasks repeat in the activities list and end up filling the entire list.
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Reddit Anonymous User

Zoho 18

August 3, 2019

We use Zoho CRM also so we wanted to try and sync things. Books is pretty good. I don’t mind it. My bookkeeper says it handles taxes not as well as QBO but I really like that they support Sales Orders which QBO does not (it did not when I swirched) The CRM integration is messy but all in all I’m pretty happy with it.
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Reddit Anonymous User

Zoho 19

August 3, 2019

We use Zoho for crm and QBO for the books. We had this grand plan to analyze our sales data and costs etc using Zoho and our tech guys that administer Zoho go “well…. Crm has nothing to do with costs, it only does sales.” When we started discussing switching to Zoho books, I found that it was just kinda different than QBO, not what we wanted and not worth the hassle to switch.
If you’re starting from scratch and did an analysis that Zoho is for you, then go for it.
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Reddit Anonymous User

Zoho 20

August 3, 2019

I’ve used zoho, Salesforce , and Insightly . To me a crm is simply there to save notes, schedule tasks, and record contact info. I bet all three of those do that pretty well. So pick the one you like best.
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Reddit Anonymous User

Zoho 21

August 3, 2019

I really like zoho crm it is versatile and can now add different layout for each product you do. They now have zoho one where you get their whole suite of products from one price.
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Reddit Anonymous User

Zoho 22

August 3, 2019

Zoho CRM has a free version that has worked out just fine for us
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Reddit Anonymous User

Zoho 23

August 3, 2019

Zoho CRM is quite easy to use.
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Reddit Anonymous User

Zoho 24

August 3, 2019

I like Zoho. There are alot of features, and a lot of similar products. We have SalesIQ for website chats, which is cool (we get maybe 25% of leads that way). THe CRM feature has built in email integration so you can email leads with templates, and everyone can see the responses back. (The problem is you have to drill into the the actual lead among thousands to see the email thread if you are not actually on the email itself – we then switched to being CCed directly on the emails). Zoho forms is another product we use for free for contact forms from the website (integrates directly with CRM). Zoho forms is something we’re trying out. I like the “use a tiny bit and its free” idea. Right now we are paying $100 a month for 3 users for all of these products. It can get expensive quickly, and has it’s quirks, but I like that it has a huge suite of products that integrate, and it’s pretty easy to use.
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Reddit Anonymous User

Zoho 25

August 3, 2019

ZOHO CRM is pretty good. The UI is basic but they have a nice free tier.
You need to be a little specific about what you are looking to do.
Just have a database of customers and track emails?
Would you want to track calls and SMS as well?
Do you want to do some basic lead gen? For example, do you want a sign-up form which logs a lead to the CRM and alerts you?
How about a chat widget on the website which logs leads?
CRMs are not just a database anymore. You don’t just track business with it, you can go a step further and get really close to generating business.
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Reddit Anonymous User

Zoho 26

August 3, 2019

We connected our property Management software via api with zoho, pulling Data to zoho.
It does a very good job
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Reddit Anonymous User

Zoho 27

August 3, 2019

Zoho free version is fine for me.
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Reddit Anonymous User

Zoho 28

August 3, 2019

Love Zoho!! Recently added an integration with WhatsApp so new leads are instantly messaged
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Reddit Anonymous User

Zoho 29

August 3, 2019

Zoho
edit – this crm platform is so under the radar, it’s criminal. i’m a big salesforce guy. i love it, i love all the data and reports you can get from it. the scheduling it has per client makes sure you never lose touch with one. but when you go from working for a big company that can afford all the salesforce licenses and support, to a small company or working for yourself but still want that level of complexity from a crm, that is zoho. it’s probably made up of a bunch of former salesforce guys – both developers and biz dev. when i started working for a small ass company that was using just excel spreadsheets as their crm and the company knowing it had to get something to grow, we went with zoho that the CTO found. we started off with the free zoho platform and then paid for zoho one. my wife and moved when we were almost done setting up zoho one for sales leads, accounts, marketing etc.
i now work for myself selling stuff i design and 3d print. i use Etsy for the sales platform but i have bigger plans. i just started setting up a free zoho account to get the crm going. if and when my company grows to point i need to hire sales and customer service people, we will make the jump to zoho one. i do not work for zoho in anyways. it is just an awesome and well priced crm platform.
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Reddit Anonymous User

Zoho 30

August 3, 2019

I recently purchased a CRM called Spiro. It’s a smaller company but they’ve been great customizing it to my needs and they help automate a lot of repetitive tasks I did on Zoho everyday.
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Reddit Anonymous User

Zoho 31

August 3, 2019

From all CRM systems I would suggest you: CRM Gateway, Salesforce CRM ($125/user/month), Zoho CRM ($35/user/month), NetHunt CRM, SugarCRM ($65/user/month). The best CRM depends on the type of start-up you have and what’s your product or service. The main 5 CRM’s key features and functions are: daily activity tracking, ease of use, customization, collaboration, integration. Good luck!
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Reddit Anonymous User

Zoho 32

August 3, 2019

I think Zoho tries hard for all of their software to be as complete as possible, so you find within CRM they have an invoice option, sales order option, etc. So I’m running my books and wanted to check in CRM what my customers have been buying and what potential deals I have going on. Estimates from books don’t transfer into quotes in CRM. Your price books in Books don’t transfer into CRM.
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Reddit Anonymous User

Zoho 33

August 3, 2019

The second module we rolled out was the CRM. We have a finite customer base, and so we uploaded all of their contact information into the platform, then added some custom fields for relevant information we wanted to track. The nice part about this is the integration with the advertising and marketing tools. A single record in the CRM will track every interation we have had with that customer from marketing emails, to in person visits, and it even integrates with our phone system to track phone calls. The mobile app is pretty nifty as well as you can call contacts from within the application and have them automatically logged into the platform.
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Reddit Anonymous User

Zoho 34

August 3, 2019

I use Zoho for my CRM and call management. I have found that Quickbooks is still best for sending invoices
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Reddit Anonymous User

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