BirdEye Aggregated Reviews

My Agency uses and resells a software called Birdeye that takes care of this situation. We have our customers collect their clients email & phone number to put into a form that will send a email and text asking if they would recommend their service. The client can then choose yes or no. If the client chooses yes they will taken to a page asking to review us on our chosen platforms. If no, it takes them to a apology message and text prompt to catch negative feedback before its taken elsewhere. Its helped improve our clients rankings and really improved some of our clients with poorer reputations.
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the online review system is not some “scheme” its already a pretty well established industry. The important thing is to make it clear to the customer they are receiving some kind of discount or benefit regardless of whether or not they end up leaving a review.
Grade.us & Birdeye are two of the biggest companies in this space. If you’re going to call someone out at least know your shit
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Just heads up but birdeye customers lose Google reviews regularly.
Review gating/filtering is against Google’s terms & service.
Don’t recall how it works but the flow to send positive to Google and try to keep negative reviews as private feedback will result in losing all the reviews captured with that flow.
That’d be my guess.
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Take a look at Birdeye. Does what you’re looking for along with requesting reviews from your clients clients. Pretty easy sell!
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We’ve had both of our locations open for 8+ years now. Have fairly good reviews on our Google/Yelp pages — but we were trying to shoot for more ratings. We were looking at a service called Birdeye ($3,300/yr) which shoots customers a text message and allows them to review us.
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Are you trying to export the reviews so you can view them all at once? It might make sense to review each location on GMB so you can reply back to each review or some of the reviews while you are reading them. You may want to look into a software that has this feature like BirdEye.
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Thanks! I’m definitely leaning toward BirdEye – primarily because the integration with Marketo .
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I’ve used Birdeye at my past agency and my former in-house company. I think its really great for the price. And it ranked for most brand names which is awesome for ORM.
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It would be a “no” to all four questions. However, we do use a reputation management service called Birdeye that sends out an email after an appointment is completed to ask if the customer enjoyed their experience or not. If someone replies “yes” they are asked to leave a review either on FB or Google. If they say “no” it asks them for more information about why their experience was not enjoyable.
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I also use BirdEye… it is the best ORM software out there… for anyone interested in getting more google reviews the legitimate way you can try BirdEye for free
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Birdeye is not for SEO. At best, it is used for ORM (online reputation management). For ORM, their microsites easily rank for brand names. This is helpful because potential customers will find it on the search results, and only see the 4/5 stars that Birdeye aggregates.
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Consider Birdeye the Rolls Royce of review companies. If you are using for a very high client (and charging appropriately), they are a great tool to use and/or recommend to the client and charge a setup/maintenance fee.
If you area home service company, there are better options.
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I have been going through and testing/looking at citation and review management type of software for a few months now. I looked at BirdEye, and while they have a nice robust system etc, they are really expensive compared to the competitors. There are a bunch of these types of companies popping up a lot, and they mostly all do the same thing. (Bird Eye might also have some drip-system pipeline management CRM type software too, I forget. This is where savings starts to come into play compared to other providers)
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