Intercom Aggregated Reviews
Intercom is also powerful, but SOOOOOO expensive for what you get..plus they charge you based on how many users you have, so if you have a busy site, forget about it..
Intercom is very powerful, feature-rich. For example: target very specific types of users at certain stages of using your app with in-app messages.
For what it’s worth, I’d recommend Intercom too.
Zendesk is too expensive for the little value they provide these days compared to new entrants/competitors in the customer support space. Tido and tawk.to are each good choices, but Intercom and Crisp Chat are my recommendations. Intercom provides a substantial discount to new/startup businesses, while Crisp Chat has a free plan available.
We use Intercom, it’s definitely one of the best in class but depending on your budget Facebook Messenger widget can do the job as well
I’d recommend starting off with FB Messenger to see if people want to chat / have questions while on the site
The pricing for Intercom is a bit confusing to me and we demo’s Drift but their sales team kind of dropped the ball. + $500/month with no type of CSAT or other customer service reporting/metrics is a lot.
Take a look at Drift and Intercom. These are the current leaders in sales and marketing live chat with feature sets of slightly different emphases.
Changelog – pre-ecosystem era
v0.1.8 Hound @ apps.the.gt – b2b prospecting platform
v0.1.8.1 Business directory – content experiment to support b2b prospecting platform.
v0.1.6 GRIN tech affiliate program is live.
v0.1.5.3 GRIN jobs experiment started
v0.1.5.2 Working on cool in-house lead gen project - Art Director is preparing 100 picks of Business Cards in various niches.
v0.1.5.1 GRIN games emerged
As a web agency we never could and never will be able to escape the urge of building things.
Among million other things we played with an idea of text-based games and the last piece that was missing was the story itself. So via in-house outreach platform we found two established writers that believed in the project and agreed to participate.
Shout out to Richard Abbott who wrote Fraud on Thetis and Eva Pohler who sent us a huge draft we are still reading through.
At some point we realised that list building, fetching contact details & outreach tech work just as well for b2b lead generation
v0.1.3 Once, we fell in love with ecommerce, because of short feedback cycles on marketing & development efforts.
Today we ship into production inhouse SaaS project - AVOKADO - the web app for learning languages with flash cards.
The year after we built it we realised how long is the road map ahead & what resources we'd need to promote it and decided to put it on hold.
One day as we ship GRIN tech v3.0 into production we'll distrupt the language learning market with Avokado.
We love Wordpress and recently shipped two plugins into open beta for commercial sale.
v0.1.2.2 King The Monk - wordpress plugin to virally grow your email list
v0.1.2.1 Plain Conversions - wordpress plugin to convert your visitors
v0.1.1. Expanded core offering to visual productions
v0.1 It's Autumn 2017 and GRIN tech agency's website is born.
We have it saved for the history.