Hatchbuck Aggregated Reviews

This is topical for me, as I use Hatchbuck for a side project of mine (board game company, so we sell stuff too).
Hatchbuck does indeed have an API, but it’s pretty limited. There’s actually an endpoint for ecommerce stuff, but it’s not published. Their support gives it out if you ask though. Here’s the link. The Hatchbuck Zapier integration doesn’t work for ecommerce stuff (just adding and updating contacts), so if you’re trying to record purchases, you need to manually POST to this endpoint.
If you’re just trying to capture customer information, you can use their normal API. You’ll need to capture the email address on your form though, so you can search for/update any returning customers and add new ones. Zapier may work for this, but I’m a code-it-yourself kinda guy, so it may have some limitations that I’m not aware of. For starters, I don’t think you can add more than a few custom fields at a time, and as I said before, you can’t use the ecommerce part.
Also, you might have to set up multiple zaps to work with Paypal and Hatchbuck together. I’m kind of unclear on how WooCommerce and Paypal integrate when it comes to Zapier. WooCommerce does say, “data is sent to Zapier asynchronously, with automatic retry mechanisms built in,” so maybe you can just use one zap from WooCommerce to Hatchbuck and the flow to Paypal is uninterrupted. You might have to experiment a bit.
After reading your other comments, I’m assuming that iframe form is simply to capture the customer data (no payment info), so that likely wouldn’t work anyway unless you use an AJAX post or something to prevent the screen from refreshing, or capture information and then redirect to a purchase page. That sounds like a headache and not worth the effort. It’d make more sense to just use your own form (or WooCommerce’s form) and hook everything up on the backend. I think you can get a pretty straightforward solution if you use the APIs available to you.
This isn’t my first rodeo with this since we’re actively using the Hatchbuck API (though with Stripe, not WooCommerce), so if you give me some more specifics, I can probably help out a bit more. What information are you trying to capture? Do you need purchase metadata? Line items? Just a custom field value?
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CRM is Hatchbuck, relatively small CRM with few plugins
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Currently using hatchback and I’m satisfied. It gets the job done at a fraction of the price. We have about 300 to 400 current customers and 6000 total contacts.
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