Freshdesk Aggregated Reviews
I was using insightly however recently moved to freshsales to align with freshdesk (support ticket site)
For me since i use freshdesk for ticketing and isl for remote control ninja is excellent. True that it’s not complete and sometimes you can feel their relative short time in the field. But great support , eager to add changes and updates A LOT , TV integration has most of the issues i guess but i prefer using ISL anyway so as an addon for remote its nice. The tray icon implementation is the best and easiest iv’e seen
I tried FreshDesk and although I really liked it, it did not always work correctly and support (although helpful) was not able to pinpoint the issue.
I am shocked nobody has mentioned FreshDesk yet in the comments.
We use Freshdesk for our SMB 30 Employees to log internal support issues and it also acts as a second portal for our external 300 customers to log external tickets.
You can create simple rules to add tickets to groups and what have you.
My support group loves it.
Also the company was willing to customize the portal for us and went through with about 10-15 enhancements for us with only purchasing 12 seats.
Freshdesk is cheap and has a lot of integrations
Freshdesk. Solid. Feature rich. On par with the big boys and then some. 3 seats or less… FREE.
I highly recommend Freshdesk, stable and clean interface. Spiceworks as a secondary option.
Freshdesk – A solid maybe based on suggestions and online reviews
I feel like I’ve tried every helpdesk system. We’ve been using freshdesk for 2 years. The only 2 options are to use 1 tool for 1 job that does it well or to use a tool that does everything average. Recently ive been investigating PSA’s. Settled on accelo. We use ncentral but are making the switch to ninjarmm because they both integrate. Lots of work ahead, but it should pay off in the long run.
As a young startup we first choosed Zendesk but we finally took freshdesk for it’s free plan. If you don’t need subcategories in your tickets for example it’s really an amazing tool.
We pluged it with Hubspot , Trello ans Jira, works perfectly.
Also we use freshchat, the support was very nice, they made a special price for us with custom features.
I can just recomand this compagny.
Changelog – pre-ecosystem era
v0.1.8 Hound @ apps.the.gt – b2b prospecting platform
v0.1.8.1 Business directory – content experiment to support b2b prospecting platform.
v0.1.6 GRIN tech affiliate program is live.
v0.1.5.3 GRIN jobs experiment started
v0.1.5.2 Working on cool in-house lead gen project - Art Director is preparing 100 picks of Business Cards in various niches.
v0.1.5.1 GRIN games emerged
As a web agency we never could and never will be able to escape the urge of building things.
Among million other things we played with an idea of text-based games and the last piece that was missing was the story itself. So via in-house outreach platform we found two established writers that believed in the project and agreed to participate.
Shout out to Richard Abbott who wrote Fraud on Thetis and Eva Pohler who sent us a huge draft we are still reading through.
At some point we realised that list building, fetching contact details & outreach tech work just as well for b2b lead generation
v0.1.3 Once, we fell in love with ecommerce, because of short feedback cycles on marketing & development efforts.
Today we ship into production inhouse SaaS project - AVOKADO - the web app for learning languages with flash cards.
The year after we built it we realised how long is the road map ahead & what resources we'd need to promote it and decided to put it on hold.
One day as we ship GRIN tech v3.0 into production we'll distrupt the language learning market with Avokado.
We love Wordpress and recently shipped two plugins into open beta for commercial sale.
v0.1.2.2 King The Monk - wordpress plugin to virally grow your email list
v0.1.2.1 Plain Conversions - wordpress plugin to convert your visitors
v0.1.1. Expanded core offering to visual productions
v0.1 It's Autumn 2017 and GRIN tech agency's website is born.
We have it saved for the history.