Freshdesk Aggregated Reviews

I was using insightly however recently moved to freshsales to align with freshdesk (support ticket site)
source

For me since i use freshdesk for ticketing and isl for remote control ninja is excellent. True that it’s not complete and sometimes you can feel their relative short time in the field. But great support , eager to add changes and updates A LOT , TV integration has most of the issues i guess but i prefer using ISL anyway so as an addon for remote its nice. The tray icon implementation is the best and easiest iv’e seen
source

I tried FreshDesk and although I really liked it, it did not always work correctly and support (although helpful) was not able to pinpoint the issue.
source

I am shocked nobody has mentioned FreshDesk yet in the comments.
We use Freshdesk for our SMB 30 Employees to log internal support issues and it also acts as a second portal for our external 300 customers to log external tickets.
You can create simple rules to add tickets to groups and what have you.
My support group loves it.
Also the company was willing to customize the portal for us and went through with about 10-15 enhancements for us with only purchasing 12 seats.
source

Freshdesk is cheap and has a lot of integrations
source

Freshdesk. Solid. Feature rich. On par with the big boys and then some. 3 seats or less… FREE.
source

I highly recommend Freshdesk, stable and clean interface. Spiceworks as a secondary option.
source

Freshdesk – A solid maybe based on suggestions and online reviews
source

I feel like I’ve tried every helpdesk system. We’ve been using freshdesk for 2 years. The only 2 options are to use 1 tool for 1 job that does it well or to use a tool that does everything average. Recently ive been investigating PSA’s. Settled on accelo. We use ncentral but are making the switch to ninjarmm because they both integrate. Lots of work ahead, but it should pay off in the long run.
source

As a young startup we first choosed Zendesk but we finally took freshdesk for it’s free plan. If you don’t need subcategories in your tickets for example it’s really an amazing tool.
We pluged it with Hubspot , Trello ans Jira, works perfectly.
Also we use freshchat, the support was very nice, they made a special price for us with custom features.
I can just recomand this compagny.
source