Blackbaud Aggregated Reviews

Avoid Kintera at all costs. Not sure if anyone is using a CRM/CMS but Kintera is by far the worst app I have ever used. Poor support, poor list of features, poor everything. Blackbaud bought them about a year or so ago, and they keep promising new and exciting things. The infrastructure is terrible to begin with, and would have to overhaul the whole damn thing. I heard Blackbaud bought Kintera strickly for the CRM stuff, but even that is terrible.
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If you’re a 501c3, Raiser’s Edge by BlackBaud is the gold standard in non-profit donor management, but you can use it for contact management purposes for non-donors as well.
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Salesforce . They have way better support than Blackbaud.
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I second the Salesforce portion, as a previous Certified SF Administrator for a global nonprofit, now back in the for profit sector. Blackbaud was such garbage!
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Blackbaud does kind of have a lock on CRM for nonprofits. Short of volunteering with an org that has it, there’s not really a way to gain experience, but that’s what I did and it absolutely gave me an advantage when job searching. They do have a YouTube channel with some videos that show some of the functionality Blackbaud
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I work for a SFDC partner with a lot of non profit clients. Blackbaud/RE has a lot of different solutions that non profits can use for CRM, donation management, non profit accounting, hosted online portal (similar to communities), payment processing, and more. The non profit space is pretty specialized and you should first understand which Blackbaud products they’re using and determine the best apps that will work with the Salesforce NPSP that will address the clients objectives. Feel free to DM me if you want to collaborate or have any questions
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That’s not to say I’m a fan of Blackbaud. If we could find something comparable that will do everything we have now (even if what we have now leaves a lot to be desired) for a reasonable price, I’d immediately suggest jumping ship. As much as I hate to admit it, it’s hard to find another product that offers everything BB does.
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Your comment should be higher. It’s a fair, balanced assessment. I’m a Blackbaud victim of almost 10yrs and my current org recently migrated to NXT. Half of our staff (~20) are gift officers and our new-ish VP was a part of the NXT early-adopters, so that was our reason for getting it. The growing pains of making sure processes between “sales” and “admin” don’t implode are real, but not unmanageable.
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This is a month old now, but oooh boy I could rant about Blackbaud all day. I have a laundry list of problems with them. But in the end it’s like yelling into the void.
Ultimately, their lack of customer service, reliability, and functional programs have driven us to look for alternatives. They’re their own worst enemy.
If someone comes across this thread and is thinking about buying Raiser’s Edge or another Blackbaud product: Don’t. Research and find another option before you’re trapped with outdated products.
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I will never use blackbaud again. What a garbage company.
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Go with a modern cloud based non profit crm. We use blackbaud and Salesforce but will be transitioning 100% to Salesforce . It’s like night and day, plus Salesforce is free to non profits.
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Really pleased with NeonCRM. They’re a little slow on some of the updates, but it’s night and day when compared to Blackbaud.
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Someone said to me the other day “Friends don’t let Friends use Blackbaud.” We’re ditching Raisers edge and using NeonCRM instead.
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When they get stressed (like they do on Giving Tuesday) Blackbaud is garbage. The advantage that they have is that all of their garbage links to all of their other garbage.
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I don’t know of any Blackbaud user that loves their products, customer service, etc. That’s not to say that they do not provide value and that they don’t do some things well. They do. However, they have a long history of poor documentation and customer service as well as not properly supporting and updating their products.
A lot of my clients has moved to Salesforce in recent years, but ultimately, the right alternative for you depends on what solutions you need, your budget, and so on.
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Run away from Blackbaud.
Raisers Edge was awful and overpriced.
Run.
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