Blackbaud Aggregated Reviews
Avoid Kintera at all costs. Not sure if anyone is using a CRM/CMS but Kintera is by far the worst app I have ever used. Poor support, poor list of features, poor everything. Blackbaud bought them about a year or so ago, and they keep promising new and exciting things. The infrastructure is terrible to begin with, and would have to overhaul the whole damn thing. I heard Blackbaud bought Kintera strickly for the CRM stuff, but even that is terrible.
If you’re a 501c3, Raiser’s Edge by BlackBaud is the gold standard in non-profit donor management, but you can use it for contact management purposes for non-donors as well.
Blackbaud does kind of have a lock on CRM for nonprofits. Short of volunteering with an org that has it, there’s not really a way to gain experience, but that’s what I did and it absolutely gave me an advantage when job searching. They do have a YouTube channel with some videos that show some of the functionality Blackbaud
I work for a SFDC partner with a lot of non profit clients. Blackbaud/RE has a lot of different solutions that non profits can use for CRM, donation management, non profit accounting, hosted online portal (similar to communities), payment processing, and more. The non profit space is pretty specialized and you should first understand which Blackbaud products they’re using and determine the best apps that will work with the Salesforce NPSP that will address the clients objectives. Feel free to DM me if you want to collaborate or have any questions
That’s not to say I’m a fan of Blackbaud. If we could find something comparable that will do everything we have now (even if what we have now leaves a lot to be desired) for a reasonable price, I’d immediately suggest jumping ship. As much as I hate to admit it, it’s hard to find another product that offers everything BB does.
Your comment should be higher. It’s a fair, balanced assessment. I’m a Blackbaud victim of almost 10yrs and my current org recently migrated to NXT. Half of our staff (~20) are gift officers and our new-ish VP was a part of the NXT early-adopters, so that was our reason for getting it. The growing pains of making sure processes between “sales” and “admin” don’t implode are real, but not unmanageable.
This is a month old now, but oooh boy I could rant about Blackbaud all day. I have a laundry list of problems with them. But in the end it’s like yelling into the void.
Ultimately, their lack of customer service, reliability, and functional programs have driven us to look for alternatives. They’re their own worst enemy.
If someone comes across this thread and is thinking about buying Raiser’s Edge or another Blackbaud product: Don’t. Research and find another option before you’re trapped with outdated products.
I will never use blackbaud again. What a garbage company.
Really pleased with NeonCRM. They’re a little slow on some of the updates, but it’s night and day when compared to Blackbaud.
Someone said to me the other day “Friends don’t let Friends use Blackbaud.” We’re ditching Raisers edge and using NeonCRM instead.
When they get stressed (like they do on Giving Tuesday) Blackbaud is garbage. The advantage that they have is that all of their garbage links to all of their other garbage.
I don’t know of any Blackbaud user that loves their products, customer service, etc. That’s not to say that they do not provide value and that they don’t do some things well. They do. However, they have a long history of poor documentation and customer service as well as not properly supporting and updating their products.
A lot of my clients has moved to Salesforce in recent years, but ultimately, the right alternative for you depends on what solutions you need, your budget, and so on.
Run away from Blackbaud.
Raisers Edge was awful and overpriced.
Changelog – pre-ecosystem era
v0.1.8 Hound @ apps.the.gt – b2b prospecting platform
v0.1.8.1 Business directory – content experiment to support b2b prospecting platform.
v0.1.6 GRIN tech affiliate program is live.
v0.1.5.3 GRIN jobs experiment started
v0.1.5.2 Working on cool in-house lead gen project - Art Director is preparing 100 picks of Business Cards in various niches.
v0.1.5.1 GRIN games emerged
As a web agency we never could and never will be able to escape the urge of building things.
Among million other things we played with an idea of text-based games and the last piece that was missing was the story itself. So via in-house outreach platform we found two established writers that believed in the project and agreed to participate.
Shout out to Richard Abbott who wrote Fraud on Thetis and Eva Pohler who sent us a huge draft we are still reading through.
At some point we realised that list building, fetching contact details & outreach tech work just as well for b2b lead generation
v0.1.3 Once, we fell in love with ecommerce, because of short feedback cycles on marketing & development efforts.
Today we ship into production inhouse SaaS project - AVOKADO - the web app for learning languages with flash cards.
The year after we built it we realised how long is the road map ahead & what resources we'd need to promote it and decided to put it on hold.
One day as we ship GRIN tech v3.0 into production we'll distrupt the language learning market with Avokado.
We love Wordpress and recently shipped two plugins into open beta for commercial sale.
v0.1.2.2 King The Monk - wordpress plugin to virally grow your email list
v0.1.2.1 Plain Conversions - wordpress plugin to convert your visitors
v0.1.1. Expanded core offering to visual productions
v0.1 It's Autumn 2017 and GRIN tech agency's website is born.
We have it saved for the history.