3dcart Aggregated Reviews

3DCart is cheaper, has unlimited bandwidth and doesn’t have hidden fees like shopify, which takes 2% from every sell you make – that’s substantial when you start at small scale.
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I used once and had a very bad experience. I wanted to close my account and they won’t let me close it. I had to send email to their customer support, join a voice over meeting, hear a lot of advice on not to cancel the subscription and then they cancelled it.
I never went back to 3dcart.
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3dcart is absolutely a solid platform for 90% of your ecom needs. Its list of supported plugins should get you the final 10% of the way if you have specific needs, and if that doesn’t work they can do custom programming for you.
It is easy to integrate into most any CRM or inventory management system, assuming you don’t want to use the cart itself for inventory management, but it can do that too. The community is quite helpful and they have dedicated support staff. OP, I could give you more specific examples to fit your needs if you wanted to expand on that. The bottom line is that it isn’t Magento that is true, but it isn’t trying to be (neither is Shopify, BigCommerce, Volusion , etc) but it is every bit as competitive as any of those platforms, and I have built and managed on every one of those.
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Ill give you the most honest assessment I can as a daily user of 3dcart.
– Your point about the stored cart is correct, so long as the customer doesn’t clear their browser cache.
– Their newest admin panel sucks compared to their old one. The new one looks pretty much like all the other leading platforms do – there are a lot of tabs and a lot of things are separated. The old one had way more ‘stuff’ on the screen that might have been uglier, but I could get to more stuff faster. I can send screenshots if you want, and new users can’t even get the old admin interface, but it was better.
– They had some problems with downtime early last year. We experienced quite a bit of it, and I never heard a good explanation why except that it was ‘server issues’. That said, in my many years with them I have experienced very few outages, and only 1 or 2 that actually went on long enough to significantly affect our business that day.
– You may read where their support system is lacking, but it has noticeably improved in the last year. I used to get support ticket responses in a few days (unless marked very urgent) – now a normal support ticket is responded to in hours in my experience, and the support is quite good, even getting to the bottom of some pretty technical issues that we needed help with.
– They do not limit your sales amount dependent on your pricing tier the way some platforms do – if you can do 10 million in sales on the cheapest plan, then there you have it.
– Their plans aren’t limited by ‘hits’, but by bandwidth. They actually experimented with the ‘hits’ concept a while back, but changed it back as it made much more sense to charge by bandwidth (I am aware that the 2 are closely related, but it really depends on the amount of media on your site how quickly this bandwidth gets used up).
– There is root FTP access. You don’t get this with Shopify or Volusion, and BigCommerce; they make you use their browser-based file manager.
– All of their support is out of Florida, not phone support from overseas.
– Their old templates are still available to be used (this why some say they have old templates) – they do. But they have a broad selection of newer responsive HTML5 templates as well. Others here place great weight on that but remember, the template is only meant as a starting point – you will certainly want to customize from there, so I don’t really understand the hate here. They also have premium templates and custom design options if you need that.
– They integrate with more payment methods than pretty much any other platform that I have ever seen.
– Programming can be expensive if you need it to integrate with an unsupported platform, but it can be done. We needed order integration with our inventory and CRM software (MAS 100) and it ended up being about $3,000 to write the logic for this, so it will be best to know up front if you will require this. It should integrate easily with more common platforms like QuickBooks.
– They still don’t have an easy way to write custom tags, and this has been requested forever.
– Their on-site blog tools are pretty rudimentary, you may want to use your own blog as a subdomain (which is what we did with a blogger template)
– Their own mailing list tool for creating email is also rudimentary. If you have a substantial mailing list, use Constant Contact or Mail Chimp – much better.
– Their way of handling shipping methods has given me many problems, specifically Free Shipping items (how an item qualifies for Free Shipping and making certain items exempt from the rules). If your needs are simple for this then you are fine, but if you need to exempt items based on price, size, weight, or category then you will need some custom programming done. This isn’t really a huge negative as the basic tools are certainly there and fine, but if you have lots of different products it may be a challenge.
– Template customization does require some working knowledge of HTML and CSS, but you can edit damn near anything you need to.
– Their Facebook Shopping integration was promised at the last major patch, but when the patch came it was still in beta – it didn’t work right and they have since pulled it from their modules (no doubt it requires further work) but as of now they don’t have it.
– In tests, our sites load faster than competitors – the platform is well optimized. Their SEO tools are pretty good, but your on-site SEO will depend on your own knowledge and work.
– Some forum users are reporting that Google AMP enabled pages are giving them some issues (this was introduced in the newest patch as well) but I have seen no issues myself.
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